AI that works at work.
In organizations, for people.
Through AI-augmented Collective Intelligence (ACI).
AI
+ People
+ Processes
= The Work Architecture
of the Future
What I do
My teams and I envision, design, and build organizations, services, and processes that use AI and other digital tools to transform work: from innovation to operations, from the front to the back office. To do so, I employ an approach derived from our MIT work on Collective Intelligence - as an organizational design principle, augmented by AI and other digital technologies.
What’s new? The principled and deliberate integration of traditionally fragmented disciplines such as innovation management, training platforms, collaboration technologies and methods, knowledge management, and related design of work including its processes - all of which is facilitated by an ever more effective use of AI, with Generative AI now potentially leading the charge.
The result has been the building and scaling of world-first innovations, such as Genpact’s Genome, considered by many as one of the best learning infrastructures in the world; Virtual Watercooler, a smart assistant matching people to reinforce networks during and after the Covid-19 pandemic; many business process services and related industrialized operating models, from financial crime to content moderation, able to industrialize global work and related organizations - across industries; the integration into those services of human-centered design; the radical improvement of collaboration and knowledge practices supporting innovation at scale in that environment, including MIT’s Ideator - a prototype for AI augmentation of problem-solving.
AI-Augmented Collective Intelligence
Who I am
Passionate about the potential of scaling human innovation with the help of technology. Curious and an integrator of ideas across different fields.
Can think analytically and creatively. I value and harness diversity, and thrive in very diverse cultural environments.
For decades, I have led innovation efforts where digital technology attacks complex business problems and their underlying processes and organizational design, so that the solutions scale. I learned how to lead teams to build related architectures, augmenting the collective intelligence of organizations through technology. My career spans over 25 years in innovation leadership positions - including C-level in large, stockmarket-listed firms in tech and professional services, and collaboration with world-leading academics.
Today, through supermind.design, I advise organizations to shape their AI-enabled future and generate impact. I head innovation design at MIT's Collective Intelligence Design Lab, where we conceive and build AI-augmented collective-intelligence prototypes. I am an advisory board member in several organizations that use AI and collective intelligence to create positive change such as Ubuntoo, BeautifulPlaces.ai, Digital Gaia, and Goldman Sachs Value Accelerator. I previously served with industry leaders and consulting firms such as SAP, BCG, Danone, Everest Group, and Datamonitor, and most recently for well over a decade, 130,000-people-strong business process transformation services leader Genpact (NYSE: “G”).
For more, visit my LinkedIn profile.